Refund Policy

Refund Policy

This website letsvisa.com is operated by:

Name: LION GAMES OÜ (16832470)
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 15551, Estonia

1. General

letsvisa.com provides consulting and visa-related services for travelers exploring various destinations.

At Let's Visa, our goal is to provide high-quality service and ensure customer satisfaction. If you are not completely satisfied, we want to hear from you so we can address any issues directly and efficiently.

2. Refund Policy

We are committed to working with you to resolve any issues and ensure everyone is satisfied with our service. If you're not happy and would like a refund, please don’t hesitate to contact us right away—we’re here to help!

2.1 Refund Eligibility

Service Non-Delivery:

• If you do not receive your visa within 6 business days from the date you submit all the required documentation to us, you are eligible for a full refund.
• If the government does not allow visa applications to be submitted due to the entry date being too far in the future, we will inform you and proceed with the application as soon as the system allows. Delays caused by these restrictions do not qualify for refunds.

Technical Issues:

• If technical issues prevent you from accessing or downloading your visa, and these issues cannot be resolved within a reasonable period, you are eligible for a refund.

Personal Issues:

• Other personal reasons, such as trip cancellations or other motives, are usually approved for a refund as long as the application has not been fully submitted.
• Please contact us through our support center or email us at support@letsvisa.com before reaching out to your card issuer.
• If you initiate a chargeback without contacting us first, we’ll be required to dispute the claim. Please reach out so we can assist you quickly and amicably.

3. Non-Refundable Situations

• Violation of Terms: No refund will be issued if you violate our terms of service or engage in fraudulent activity.
• Chargebacks Without Prior Contact: Refunds will not be processed if a chargeback is initiated without contacting us first. Please reach out to support@letsvisa.com so we can help resolve the issue directly.

4. Requesting a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@letsvisa.com or use our contact form with your application details and reason for the request.
2. Our team will review your request and respond within a few hours.
3. If approved, the refund will be issued to your original payment method within 24 hours.

5. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at:
Email: support@letsvisa.com
Contact Form: Available on our website

By using this website, you agree to this refund policy. We reserve the right to modify this policy at any time. Any changes will be posted on this page.

Note: Once the visa application has been submitted to the relevant government authorities, any government fees are non-refundable under any circumstances.

Thank you for your understanding and cooperation.