Privacy Policy

This Privacy Policy explains how www.visanow.app (the “Website”) collects, uses, discloses, and protects personal data when you visit our site or use our services.

1. Overview & Scope

   We operate a private platform that assists applicants in preparing and, where permitted, submitting travel visa applications. We are not a government, embassy, or consulate. This Policy covers personal data we process as a controller when you use the Website, place orders, contact support, or interact with our communications. This Policy should be read together with our Terms and Conditions.

2. Data Controller & Contact

   Controller: TRAVELING WORLDWIDE LLC, 1021 E LINCOLN WAY 7380, Cheyenne, WY 82001-0000-000, United States. EIN: 35-2867213. Contact: [email protected]. Developer: Francisco Denia Ruiz (Developer of the platform). If you submit data to a government authority, that authority becomes an independent controller of your data for its own purposes.

3. Information We Collect

   • Account & Contact: name, email, phone.
   • Application Data: passport details, travel itinerary, residency information, answers to eligibility questions, and supporting documents you upload.
   • Order & Billing: transaction identifiers, payment status, and limited billing details (payments processed by third parties, no full card storage).
   • Technical: IP address, device/browser, pages visited, timestamps, referral URLs, approximate location, cookies and similar identifiers.
   • Communications: support requests, chat transcripts, consents, and preferences.

4. Sources of Personal Data

   • Directly from you when you submit forms, documents, or contact us.
   • Your representative if someone applies on your behalf.
   • Third parties such as payment processors, fraud-prevention partners, analytics providers, and, where applicable, government systems.

5. How We Use Personal Data

   • Process visa applications at your request.
   • Communicate with immigration authorities where permitted.
   • Process payments, invoices, refunds, and chargebacks.
   • Detect and prevent fraud and security incidents.
   • Provide support and respond to inquiries.
   • Send transactional messages and, with consent, marketing communications.
   • Analyze usage to improve our services.
   • Comply with legal obligations.

6. Legal Bases (EEA/UK)

   Where GDPR/UK GDPR applies, we process personal data under:
   • Performance of a contract (visa processing).
   • Consent (cookies, marketing).
   • Legitimate interests (fraud prevention, service improvement).
   • Legal obligations (tax, compliance).

7. Cookies & Similar Technologies

   We use cookies, pixels, and similar technologies for authentication, security, analytics, and marketing. You can manage preferences through your browser or our consent tools where available.

8. Disclosures & Third Parties

   • Service Providers: hosting, analytics, support, payments, communications.
   • Business Transfers: mergers, acquisitions, or sales.
   • Legal: when required by law or to protect rights and safety.

9. Submissions to Authorities

   If you instruct us to submit an application, we will transmit required data to the relevant authority. That authority processes your data under its own privacy policies.

10. Analytics & Marketing

    We may use analytics to improve services and run marketing campaigns with your consent. You can opt out anytime using the unsubscribe link or by contacting us.

11. International Data Transfers

    We may transfer data internationally. Where required, safeguards such as Standard Contractual Clauses are used.

12. Data Retention

    We retain data only as long as needed for the purposes described:
    • Order records and invoices: up to 7 years (tax/accounting).
    • Application files: 12–24 months after decision or last activity.
    • Marketing data: until opt-out or 24 months of inactivity.
    • Logs/security: 90–365 days unless needed longer.

13. Security

    We apply administrative, technical, and organizational measures to protect personal data. No system is completely secure; please use strong credentials and notify us of any suspected compromise.

14. Your Privacy Rights

    Depending on your location, you may have rights to access, correct, delete, restrict or object, port data, and withdraw consent. EU residents may lodge complaints with a Data Protection Authority.

15. Regional Disclosures

    • EEA/UK: GDPR rights apply.
    • California (CPRA): Rights to access, deletion, correction, opt-out. We do not sell data.
    • Brazil (LGPD): Rights to access, correction, deletion, portability.
    • Other regions: local rights may apply. Contact us for details.

16. Children’s Privacy

    Services are not directed to children under the local legal age of consent. If data from a child is collected, it will be deleted.

17. Do Not Track

    Some browsers send “Do Not Track” signals. We do not currently respond to them due to lack of a common standard.

18. How to Make a Privacy Request

    Email [email protected] from the email linked to your order. Include full name, order ID, country of residence, and the rights you wish to exercise. We may request additional information for verification.

19. Changes to this Policy

    We may update this Policy. Material changes will be highlighted. Continued use of the Website after the effective date means acceptance of the updated Policy.

20. Contact

    Questions about privacy? Email [email protected] or write to: TRAVELING WORLDWIDE LLC, 1021 E LINCOLN WAY 7380, Cheyenne, WY 82001-0000-000, United States.

By using the Website, you acknowledge that you have read and understood this Privacy Policy.